How can we help?

Frequently asked questions

Here you will find frequently asked questions from our customers


How can I order?

On our website (,), after specifying the dimensions of the products you want to buy, click the "Add to cart" button and add them to your cart. After you have added all the products you want to your cart, go to the cart and click the "Checkout" button. On the page you are directed to, enter the address information to which your order will be delivered. (Select if already registered.) When you click the "Complete Checkout" button again, you will be redirected to the payment methods page. After choosing the payment method and entering the necessary information, you can complete your purchase by clicking the "Confirm Order" button. When your order is complete, you will receive a confirmation email. 2nd method is by calling and using WhatsApp - WhatsApp link

What is a shopping cart? Why can't I see the products I've added before?

This is a private area where the products you want to buy are collected in bulk after you visit our website. You can add, remove and change items in your cart before placing your order.

Are the products sold on your site genuine? is the official sales site of the BOTICHELLI ITALY™ brand. Therefore, all our products are original.

How do I redeem my discount code?

After adding the products you want to buy to your cart, you can take advantage of the discount by entering your personal discount code sent to you in the "Apply Discount Code" section above the "Complete Shopping" button in your cart.

What size should I buy?

If you're not sure which size is right for you, check out our sizing guides. They are available below the available sizes for each of our products.

I want to cancel my order, what should I do?

You are requested to send a notification email stating your cancellation request to If you wish to cancel your order after it has been shipped, simply send it to us without receiving the package once it has arrived.

Delivery and Payment


OUR WAREHOUSES LOCATED in MILAN (ITALY) / NEW YORK (USA) / LONDON (UK) / BAKU (AZERBAIJAN)  and we try to find the most optimal delivery method to quickly receive the goods.



  • MILAN TO EU/US - 5-7 days
  • STANDART SHIPPING is FREE (3- 8 days)
  • UPS express FOR USA / CANADA / UK / DUBAI / AUSTRALIA is 35 USD (3-7 days) exclude "MONTALE LINEA" GIFT BOXes (calculating separately)



Via BANK CARD It is possible to pay with a bank card during order registration. Payment by bank card via the Internet Payment by bank card from the Internet should be made immediately after the order is placed.

Privacy and Cookies Policies

Privacy and Cookies Policies

As BOTICHELLI ITALY™ Brand Distribution and (the “Company”), we strive to protect the privacy of our members who use our site to ensure that our users can safely and fully benefit from our services. Accordingly, this Privacy Policy is shared with BOTICHELLI by members/visitors/users of the Platform (collectively "Relevant Person") or BOTICHELLI's Relevant Person. IS DATA PROCESSED? WHAT IS THE PURPOSE OF PERSONAL DATA PROCESSING? To provide better service to our users; processing and completing order processes and communicating with you; Provide you with information about products, services, campaigns and promotions; Your name, surname, e-mail address, phone number, gender, date of birth, T.R. your identification number, tax identification number, personal interests, billing and delivery addresses; If you interact with social media accounts, we process some of your information to directly or indirectly identify the user, including, but not limited to, information that has been approved to be shared through those channels. contains personal data such as statistics of product pages visited and products ordered to analyze and understand visitor actions and preferences. We process and store them by taking appropriate data security measures, provided that they are not used outside of their intended purpose. and the scope determined by the policy Periodic campaigns to be sent regularly, m In accordance with the relevant legislation, we use it to create special promotional activities for customer profiles and to study the classification of customers in order to avoid sending unwanted e-mails. You agree to be shared with banks. However, credit card and/or debit card information used to create an order is not stored in our systems in any way. BOTICHELLI is free to retain any record of a canceled membership account, provided anonymization is provided. When information is anonymized, it loses its ability to identify an individual and is therefore not considered personal information. A member cannot claim any rights or compensation related to anonymous records. We may share your personal information with third parties (freight, shipping, call center, database, etc.) with whom we cooperate to provide our services and as required by our legal obligations. with government agencies. BOTICHELLI, traffic data such as your personal data and navigation data related to your visit to the Site or membership; may share this information with government agencies and organizations legally authorized to request this information for your safety and to fulfill BOTICHELLI's obligations to the law. However, we will not use your personal information for any commercial purposes or share it with third parties except for the activities mentioned above and as required by applicable law. It may be provided to local or foreign organizations and other third parties with whom we receive services on the basis of a contract, and with whom we cooperate to carry out our activities. , obtaining personal information in the country or abroad.


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